SMPV
End-to-End Medical Shift Management with AI
Scaling healthcare operations with data, automation, and artificial intelligence
Challenge
Managing medical shifts is a complex operation involving multiple stakeholders, organization-specific rules, and an extended journey — from opening a position to compensating healthcare professionals.
In a sensitive sector like healthcare, fragmented information and limited operational visibility make it harder to ensure efficiency, reliability, and predictability as operations scale.
Vision
The founders wanted to scale their operation using modern technology and AI, supporting the entire lifecycle of medical shifts, from credentialing to financial management.
Beyond replacing existing tools, the vision was to build a robust, scalable, and secure technology foundation to support decision-making, ensure traceability, and enable long-term operational evolution.
Approach
How the innovation lab contributed to the business
Deep immersion in the business and operations to understand processes, rules, and decision-making triggers.
Interviews with teams responsible for shift management, credentialing, closing processes, contract management, and finance to understand their needs and perspectives.
Mapping of critical workflows, data organization, and business rules.
Redesign of processes and user experience.
Development, implementation, and progressive evolution of the platform.
What we built
A credentialing app for physicians with AI-powered data extraction and validation.
End-to-end integrated management, from opening a position to payment control.
AI agents to monitor business indicators and support faster, better decision-making.
Billing, payment allocation, and advance payment management.
Integration with the company’s existing systems.
Real-time dashboards providing visibility into job openings and shift coverage.
Results
Greater agility in shift coverage and vacancy management, with improved quality in relationships with physicians.
Platform live and continuously evolving based on team feedback.
Over 50,000 medical shifts managed, with no constraints on business scalability.
Increased security in physician credentialing.
More efficient administrative and financial management.
Why this matters
SMPV demonstrates how artificial intelligence can be applied to mission-critical operationswhere reliability, traceability, and efficiency are essential to sustaining growth.